Topic 9

What’s Gets Measured Impacts the Quality of the Work

Many things get gauged in corporate IT. These measures are not all equal. There are the ones that really count, and there’s the rest. In this session you will learn what are the top metrics for performance, and the impact it has on the quality of what you get.

You will learn:

• What are the real, job-keeping metrics for the IT function and how to recognize them.
• Which quality criteria are aligned with the typical performance measures.
• What type of quality you’re getting within the current performance framework.
• How to understand what is measured and what really counts for your digital teams.