• rm@rmbastien.com

The Untold Truths

The Untold Truths

No Conspiracy

There is no encrypted codex.  There are no lies. There was never any conspiracy nurtured by men in black meeting twice a year in remote medieval chapels.  But one head of the corporate IT function has serious dysfunctional behaviors that have been lingering for too long.

Your Involvement Is Required

Corporate IT folks are problem solvers at your service; they don’t like to bring issues without a few solution paths.  If the everlasting problems that plague corporate IT could be solved by your IT staff, it would have been done so long ago.  Those that currently have the knowledge are stuck in a model in which there seems to be no solution. 

They need help. 

Before moving to a new model, there are important things you need to understand to devise durable changes.  Your journey starts with an awareness of untold truths about corporate IT.

The Truths You Were Never Told

  1.  At the highest level, corporate IT is divided into two quite different groups that do not share the same skills, objectives, and culture.  In fact, corporate IT is a two-headed beast, each brain behaving quite differently and having a life of its own.  As a non-IT person, it is important to recognize the difference and to know who you’re talking to and what hemisphere is involved in a given situation.  You will also learn why most of the issues with corporate IT pertain to one of the heads  — and it’s always the same.  Learn more.
  2. In corporate IT, anything can be made to work. With computers and programs, there are no laws of physics that apply.  Additionally your corporate IT is constrained by very little standards with which to comply. Any resourceful techie will find a way to get things working, with good practices or with haywire and duct tape. Either way, you’ll never see the difference because that’s all happening under the hood. No one in IT shows anything else but the freshly painted body. You wouldn’t be able to tell the good from the bad and the ugly anyway. The secret truth is that a software-based solution that works is not necessarily a quality solution. Learn more.
  3. There is no doubt that we live in a complex world woven with threads of unpredictability. But did you know that your corporate IT is continuously and systematically creating unnecessary complexity by multiplying the same data and similar applications, reinventing the wheel, over-customizing where standard vanilla would be just fine and pouring concrete over its creation, making them harder to remove?    Learn more.
  4. If you’ve ever heard of the term technical debt, beware that the name is misleading. Technical debt is in fact a business debt for your enterprise. Moreover, this kind of debt redefines all that you learned about indebtment, including that you are both the debtor and the creditor and you’ll probably never get rid of that liability.   Learn more.
  5. It is a wise decision to go full-steam with Agile methods to develop digital systems, but you should know that these methods are made to reduce the risks of failing to deliver or delivering the wrong thing. These methods will not make your systems more agile or adaptable. Your IT teams could very agilely create inflexible solutions that act as business boat anchors in your never-ending quest for change.   Learn more.
  6. You certainly would like your IT-based business solutions to be delivered faster. Time is of the essence and the swifter you can provide new products, customer experiences, compliance, and more to the world, the better for your success. But did you know that getting your technology teams to deliver faster is a futile chase? That’s because your corporate IT function doesn’t know how to measure speed. Without any reliable metric for speed, there is no possible improvement. Learn more.
  7. Did you know that corporate IT adds more silos with an organizational structure and management processes that reinforce silos rather than cutting through them? Every technical and managerial decision is heavily skewed in favor of project imperatives rather than the greater enterprise good. In the end, by leaving all chores, staffs, and decisions to a single-desk IT, it creates a giant, opaque silo that is almost impossible to see through. Learn more.
  8. The performance measures of corporate IT teams are insufficient. They are focussed exclusively on short-term imperatives. The impact on your business is massive because quality is managed only for what affects personal or team performance measures; the rest is left to good intentions or to individuals that are either in conflict of interest or have their hands tied.   Learn more.
  9. Corporate IT has been incapable of being on time and on budget for decades while putting little to no effort toward getting better at estimating the time it takes to deliver digital solutions.  Learn more.
  10. Year after year you invest millions in digital platforms and information systems.  The total cost over their life span can easily add up to half a billion or more in large organizations.  Despite investments of such magnitude, all this money is treated by your IT teams like expenditures; they don’t know what an asset is, let alone what asset management practices are.  Learn more.

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